Whether you have a layover, overnight sleepover or you are just quickly passing through, our Kualanamu Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
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[Has] some mosquitoes so it is good idea to have some protection somehow. – zinuzoid
KNO Airport Overview
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at Kualanamu International Airport.
What to Expect
Kualanamu Airport (code: KNO) has a bright, spacious, modern single-terminal with a stunning exterior and interior design reflecting the local Batak tribe. A wide variety of shops, restaurants, and services are available.- WiFi is available to help pass the time.
- There are tons of mosquitoes inside and outside the terminal, so wear mosquito repellent to keep them at bay!
- Mixed reviews on the temperature inside the terminal, with some complaining about the heat and others claiming the air-conditioner makes the terminal too cold.
- Economy class passengers can pay to enter one of the airport’s first-class lounges. See our Airport Lounges section for locations and rates.
Sleeping in Kualanamu Airport
A few couches are available in the Ticketing Office area. Otherwise, there is plenty of empty floor space, so have a sleeping bag or travel mat handy for added comfort. For uninterrupted sleep, there are hotels near the airport. See the Airport Hotels section below for locations, or read traveller airport reviews for more tips.
To help us keep this guide up-to-date, you can add or update information or write a review to submit airport tips and photos. For more airport information, continue scrolling down to explore more in our Kualanamu Airport Guide.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security. For more information on Europe’s Schengen Area, click here.
Airport Hours
The airport is open 24 hours.
Rest & Relaxation Zones
The airport has created a rest area for weary passengers, but unfortunately, we do not have any details or information about the location. If you know, click here to update this airport guide.
Airport Hotels
If sleeping in the airport sounds like a nightmare, there is a hotel inside Kualanamu Airport:
- Anara Sky Hotel Kualanamu – Located on the Mezzanine Floor of the terminal between departures and arrivals. » Check Rates
Visit Tripadvisor to see a list of hotels near Kualanamu Airport that can be sorted by price, distance, traveller rating and popularity.
Airport Lounges
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there are lounges that you can enter through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and learn how to gain access with just an economy class ticket!
- Saphire Bluesky Executive Lounge – Location: Airside, Domestic Boarding Area, 1st Floor. Lounge Access: Lounge membership program.
- Saphire Mandai Executive Lounge – Location: Airside, International Boarding Area, 1st Floor. Lounge Access: Lounge membership programs.
Airline Lounges
If you are a First or Business Class traveller, you may have access to the lounges listed below. For more information, check the airline’s website.
- Garuda Indonesia Executive Lounge – Location – Domestic Terminal, Airside.
Related Pages: Kualanamu Airport Lounges
Drinking Water
Thirsty? Water fountains are available to refill water bottles.
Food & Drinks
Food concessions throughout the airport operate with varying schedules. These options are open 24 hours: A&W • Bakso Malang • Maximum • Serambi Deli. Alfa Mart and Indo Mart mini markets.
Luggage Storage & Lockers
Unavailable. If this is incorrect, click here to update this guide.
Mobile Charging
At the time of this update, we had no information about mobile charging availability. If you know, click here to update this guide.
Showers
A reader tells us there are showers in the check-in counter area next to the toilets. (December 2019)
WiFi / Internet
Free, unlimited WiFi is available at Kualanamu; connect to the “freewifi.kno or AP2@wifi.idNC” network. The airport also offers internet stations where you can access the internet for free.
More Airport Information
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so check your bank’s fee schedule and daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside and Airside.
Banking Services – BNI, BRI and Mandiri all have bank branches onsite that provide full-service banking services. Locations: Passenger Terminal, Domestic and International Arrival Areas. Hours: 8:00 AM – 3:00 PM.
Children’s Play Area – When you want to ensure your kids burn off all their energy before their flight, take them to the children’s play areas. The area includes slides, play structures, soft carpeting and more. Location: Domestic Terminal.
Currency Exchange – Foreign exchange services are provided by Money Changer and can be found in 2 locations. Location: Arrivals Area. Hours: 6:00 AM – 8:00 PM.
Game Centre – A game centre, with games such as air hockey, is accessible for all passengers for no charge Location: exact location is unknown. Hours: 7:00 AM – 10:00 PM.
Luggage Trolleys – Need a hand with your bags? Baggage carts are free of charge throughout the airport.
Luggage Wrapping – Service is available in two locations. Hours: 4:00 AM – 8:00 PM. Rates: 50.000 Rp/bag.
Massage Chairs – If you don’t have enough time for full spa services, electric massage chairs are available. Location: Landside and Airside.
Movie Theatre – If you have time, watch a movie while waiting for your flight. Location: exact location is unknown. Hours: 7:00 AM – 10:00 PM.
Postal Services – Drop off your last-minute postcards at the airport’s post office. Location: 2nd Floor, East Side.
Prayer Room – A prayer room is available in the Departure Terminal on the 2nd Floor, Pier, and Arrival Terminal on the 1st Floor.
Shopping – There are a variety of shops available, including two mini-markets.
SIM Cards – A reader has asked us to include where to buy SIM Cards. If you know, click here to update this airport guide.
Smoking – There is a dedicated smoking lounge within a coffee shop. Location: Pier Level.
Spa – Head to the Batik Spa to enjoy some relaxing services. Location: International Arrivals Area. Hours: 7:00 AM – 7:00 PM.
Buses and Trains
Public buses and trains are cheap and depart to/from the airport every 30-60 minutes; however, some involve travel times of up to 120 minutes. Plan ahead and explore route, fare and schedule information; visit the Kualanamu Airport website.
Car Rentals
Several car rental and private car hire companies are available, including ASSA Rent, Golden Bird, KSU Sena, TRAC, and Wisata Armada.
Hotel Shuttles
See also Airport Hotels above.
Taxis
Visit the Kualanamu Airport website to get more information about the taxi service provided.
Last updated: 2024-08-26
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, is subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers, and their websites. We are not representatives of any of the above-mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.